Selling direct gives a fashion brand control over price, presentation, and the customer relationship. It also gives it a new job: getting single garments to single doors, and then — very often — getting them back again. Apparel return rates online regularly run above 25 to 30 percent, mostly because of size and fit. That does not make returns a failure. It makes them a core operation, and brands that treat them that way protect both margin and reputation.
Our DTC Apparel Logistics & Returns Management Guide breaks the work into three phases: forward logistics, reverse logistics, and refurbishment and re-commerce. Here is how to think about each one in practical terms, and where the money is usually won or lost.








